Shipping policy
We currently ship our products across Canada. All orders are processed and shipped from our warehouse in Canada.
Processing Times
Orders are usually processed within 2 to 4 business days after payment is received.
Once your order has shipped, you will receive a tracking number by email so you can follow your package.
Estimated Delivery Times
- Ontario: 2 to 5 business days
- Other Canadian provinces: 3 to 8 business days
Delivery times may vary depending on your location and shipping conditions.
Shipping Fees
Shipping fees are calculated automatically at checkout based on your address and the weight of the package.
Packaging
Our furniture is carefully packaged to ensure safe transport. If you notice any damage upon delivery, please contact us immediately at komzen.store@gmail.com.
Shipping Outside Canada
At this time, we only ship within Canada.
If you are located outside Canada, feel free to contact us. We will review the possibility of shipping to you upon special request.
Important Information
- Please make sure your shipping address is accurate. We cannot be held responsible for packages that are lost or returned due to incorrect information.
- If a package is returned to us because of an incorrect address or an extended absence, we will contact you to arrange a new shipment. Additional fees may apply.